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Privacy policy.

Use of Information:

This website policy exists in association with Project Rescue Children Privacy Policy, which adheres to the Privacy Act 1988 and its amendments.
We will collect and maintain in our database certain personally identifiable information from you only when you provide it to us on a voluntary basis, for example, when you contact us. Your email address will only be used for the purpose for which you have provided it, and it will not be added to a mailing list or used for any other purpose without your consent. We will not share any information about you with third parties, except as provided by current privacy

Information Collected:
When you visit our website please be aware that our Internet Service Provider makes a record of your visit and logs information about it. This is the usual practice for an Internet Service Provider. This information may include but is not limited to:

• Your server address
• Your top level domain name (for example .com, .gov, .au, .uk etc)
• The date and time of your visit to the site
• The pages you accessed and documents downloaded
• The previous site you have visited
• The type of browser you are using


It is usual practice for websites to utilize small text files known as ‘cookies’ to improve the experience of visiting a website. They may, from time to time, be used by us. In this case, these small files will be placed on your computer as a way to save your preferences. There are web browser settings if you wish
to opt-out of receiving cookies. This may affect your browsing experience, reducing functionality of some aspects of our website.

External Links:
There may be hyperlinks to external websites that appear on our website. We are not responsible for content on external websites nor do we have any control over their compliance with our own privacy standards as set in our own privacy policy. Visit these hyperlinks at your own risk.

Social Media:
We may also provide links to social media sites within this website. You should be familiar with each social media site’s individual privacy policy, should you use them to interact with our content.

Your Consent:
By using our site, you are consenting to our Privacy Policy. We will review this Privacy Policy periodically, and if we change it, we shall post any changes on this page so that you are always kept informed of the information we collect, how we use it and the circumstances under which we disclose it, if at all.

If you require further details, please contact:

Project Rescue Children


Refund Policy.


Project Rescue Children is instituting a donation refund policy to ensure fair and transparent processing of requests for refund of donations as digital payments are becoming more frequent. Project Rescue Children expects that all donors will exercise due care and diligence while making donations. However, Project Rescue Children is not obliged to make refunds and may, in its discretion, decline any requests for refund of donations, particularly if a tax exemption certificate has been issued.

Due to the nature of charity donations, refunds are given at the discretion of the board of Directors.

In the event of an incorrect amount being entered, or if the donation is made accidently or there is an extremely unusual circumstance, please contact Project Rescue Children in writing, using the contact information provided on the donation page. The request should have the details of the initial donation including the date, amount, name of the donor, the receipt number and the nature of the error. PRC management will review the request and respond within 48 hours. If a donation is refunded, the associated tax receipt is no longer valid and should be destroyed.

Please note: refunds of amounts donated will not automatically be made simply because you have changed your mind.

If a donation return request is successful, the return can only be made to the individual who made the donation. 

The Charity will not return the donation to any account other than one registered with the donor. If you have any questions, concerns, requests, or comments about privacy, you can contact Project Rescue Children by email.

Terms and Conditions.



Project Rescue Children may change or modify these terms and conditions at any time and you agree to be bound by these terms and conditions as changed or modified. Notice of any changes or modifications will be provided by publishing the revised terms and conditions on this website only and separate notification will not be given to you individually.


Project Rescue Children uses images, videos and other marketing collateral in its digital and print media. Any intellectual property rights in these materials belongs to Project Rescue Children and must not be used or reproduced in any way without Project Rescue Children’s express written consent.

Project Rescue Children respects the privacy of its clients and will not use any images or video footage of clients unless they have consented to such use.


Use of this website is governed by these terms and conditions and the Privacy Policy found on this website.

Information on this website is of a general nature. Project Rescue Children has made reasonable endeavors to ensure that information on this website is accurate, reliable and complete. Due to business developments the information on this website may change from time to time. To ensure that you receive the most up to date information you should not rely on all statements or representations made on this website and should contact Project Rescue Children as required. No warranty of any kind, implied, express or statutory, is made by Project Rescue Children in relation to the accuracy, adequacy, reliability or completeness of the information and materials on this website and Project Rescue Children expressly disclaims liability for errors or omissions in such information and materials. If you have any questions, please contact us on 

Other websites

To the extent permitted by law, Project Rescue Children will not be liable in any way for any loss or damage which may be suffered by you in relying on the statements and representations made on this website, or through use or access to this website, or Project Rescue Children’s failure to provide this website. This site may be linked to other sites that are not maintained by Project Rescue Children. Project Rescue Children is not responsible for the content of those sites and does not accept responsibility for the use or reliance of material of any website which is referred to or accessed through our websites. The inclusion of any link to such sites does not imply endorsement by Project Rescue Children of the sites.

Website intellectual property

All intellectual property and copyright in this website or any other marketing collateral (in print or digital form) is owned by Project Rescue Children, unless otherwise stated. You are permitted only to access and download the contents on the website pages temporarily and for the sole purpose of viewing the information for personal use in both circumstances after permission by Project Rescue Children. If you have downloaded any material from our website under a Creative Commons license, then the material must only be used in accordance with the license. Except for the use outlined above, or as otherwise permitted under the Copyright Act 1968 (Cth) or other applicable laws and regulations, no information on this website may be permanently copied, reproduced, adapted, uploaded to a third party, linked to, framed, performed in public, distributed, stored, published, displayed or transmitted in any form, in whole or in part, by any process and you may not create derivative works from any part of this website or commercialise any information obtained from any part of this website without the specific written consent of Project Rescue Children.


Project Rescue Children uses third parties to track data on this website to improve its performance and to enhance your browsing experience.

If you disable, remove or reject tracking, then you may not be able to access the full functionality of this website. You can manage your tracking preferences using the information for your web browser below:


Donations and Refunds

Project Rescue Children is registered as a charity with the Australian Charities and Not for Profits Commission.

All pricing and transactions on this website are stated in Australian Dollars (AUD) and are secured using 128 Bit Secure Socket Layer (SSL) encryption technology. By completing a donation you certify that:

1. you accept the Terms & Conditions and the Privacy Policy,

2. you understand you can cease communication, or access and change your personal information by emailing

We only use your information to process your donations and communicate with you about our charitable objectives.

Donations by individuals can be made in the form of one-off donations, regular gifts or bequests. Project Rescue Children will determine where the funds are directed within its services. If a donation is designated to a specific project, Project Rescue Children will use reasonable endeavours to direct that donation to the designated project but is not obligated to comply with such requests. Donations of gifts in kind will also be directed as determined by Project Rescue Children. Project Rescue Children can provide official receipts for approved donations of $2.00 or more. Donors providing single gifts receive a receipt for each donation and regular gifts receive an annual receipt, unless otherwise requested. Project Rescue Children accepts anonymous donations but is unable to issue a tax-deductible receipt to the donor in such circumstances.

Online donations

This website is enabled for online donations using a secure donation server. However, despite the security on the website, you should be aware that there are risks in transferring information across the Internet. We record on our fundraising database the donor's name, address, email, telephone, and amount donated. Our fundraising database is protected by secure user IDs and passwords, to help protect it from misuse, unauthorised access, modification or disclosure. For more details on the collection and use of donor data, please see our Privacy Policy.


To seek a donation refund you must contact Project Rescue Children within 7 days of receipt by phone by email to

Any donation, purchase or other transactions made through the website by a user inserting that user’s credit card details is final and not disputable. Where there has been an unauthorised use of a user’s credit card, and the unauthorised nature of that use is proved on the balance of probabilities, then the donation may be considered for refund. Project Rescue Children thoroughly considers all requests for a refund and will ensure that genuine errors are corrected, however we are under no obligation to give refunds and the decisions on refunds will be at Project Rescue Children’s discretion. If you would like to request a refund please provide details of how you made the donation, the amount, the date and the circumstances justifying your request.

If a donation is refunded, the associated tax receipt is no longer valid and should be securely destroyed. Please note it is your responsibility to submit correct receipts to the ATO (Australia Taxation Office).

Recurring Donations

The Donation Debit Services Agreement governs any agreement by you to provide recurring donations to Project Rescue Children.

To cancel recurring donations, notification is required at least 10 clear business days prior to the next scheduled payment date to effect any cancellation.

Donations we cannot accept

In line with the Fundraising Institute Australia code we will not accept a donation where:

  • there is a reasonable belief that the donor is in vulnerable circumstances or lacks capacity to make a decision to donate; or

  • accepting the donation would compromise the interests and objectives of our cause

  • the cost of accepting the donation will be greater than the value of the donation; or

  • there is reason to believe that accepting the donation may give rise to litigation

Project Rescue Children cannot accept funds raised in a way that is contrary to our values or may be seen to compromise or contradict the work Project Rescue Children does. As a general rule Project Rescue Children will NOT enter into a fundraising agreement or accept donations from individuals, groups or corporations (as cash, pro-bono or gifts in kind) that are involved in activities that are incompatible with the objects of our cause, including the following:

  • Illegal activities

  • Violence

  • Discrimination

  • Irresponsible use or sale of Alcohol (and/or drugs)

  • Gambling*

  • Tobacco

  • High safety risks

  • Risks to children and young people

  • Nudity or sexual imagery

*Project Rescue Children does accept donations from some government owned or run programs [that are related to gambling] where revenue is required by legislation to be returned to benefit the community.

Community Fundraising

Fundraising for Project Rescue Children - Terms & Conditions

These Terms of Agreement provide the basis for a fundraiser/event to be organised by the Community Fundraiser on behalf of Project Rescue Children. By signing and returning the Application to Fundraise, the Community Fundraiser indicates acceptance of these terms and conditions and there after these terms and conditions will form the basis of any dealings between Project Rescue Children and the Community Fundraiser in relation to the fundraiser/event.

“Community Fundraiser” means the individual or organisation holding the fundraiser/event for the benefit of Project Rescue Children.

Community Fundraising activities must be consistent with industry guidelines and Project Rescue Children values as outlined in the section ‘Donations we cannot accept’.


For a fundraiser to be approved, the Community Fundraiser will need to complete and sign the Application to Fundraise form. The Community Fundraiser will be notified in writing if their proposal is successful. Project Rescue Children reserves its right to withdraw its approval for the activity/event at any time if it appears that the Fundraiser is failing to adhere to any of the above terms and conditions. The Community Fundraiser accepts that Project Rescue Children will not be liable for any loss or costs incurred by the Community Fundraiser as a result of withdrawing its approval.

Authority to fundraise

Regulation and best practice in Australia dictate that any person or organisation fundraising must have an ‘authority to fundraise’. The Community Fundraiser is not authorised to use Project Rescue Children as its beneficiary charity until it has received an authorisation letter from Project Rescue Children.

The ‘authority to fundraise’ will be sent by Project Rescue Children after:

  • we have received a written and signed application from the Community Fundraiser;

  • we are satisfied that the fundraiser/event will produce a reasonable return after expenses have been deducted;

  • we are satisfied that the fundraising activity aligns to the aims and values of Project Rescue Children

  • we are satisfied the fundraising activity is not high risk.

The fundraiser/event shall be conducted in the Community Fundraiser’s name and is the sole responsibility of the Community Fundraiser. The Community Fundraiser is responsible for all aspects of the fundraiser/event including event organisation, publicity and prizes and compliance with applicable laws and regulations. The Community Fundraiser is expected to understand circumstances as to when a receipt can be issued and the charitable rules and regulations around donations. The Community Fundraiser may fundraise during the approved dates only, and only for the approved event or activity indicated in the Authority to Fundraise letter. If one wishes to extend or change any aspect of their fundraising event or activity, additional approval from Project Rescue Children needs to be sought.

Project Rescue Children is not able to take a coordination role in Community Fundraising activities and its officers cannot assist in soliciting prizes, organising publicity, or providing goods or services to assist the Community Fundraiser in the running of the fundraiser/event. If the Fundraiser would like a representative of Project Rescue Children to attend the activity/event, they should notify Project Rescue Children as early as possible. Project Rescue Children cannot guarantee attendance, but we are always able to provide a comment to be read out or a video to be played on our behalf.

Legal implications

The event/fundraiser must meet the requirements of relevant State and Territory laws and regulations. The information given to Project Rescue Children must be available to regulatory authorities on request. Project Rescue Children does not provide legal advice regarding compliance with these laws and regulations.

Project Rescue Children's reputation

Because of the nature of our organisation and the high ethical standards under which we operate, there are some events with which we cannot be associated. We cannot endorse some activities, including:

  • extreme sports such as parachuting, paragliding or bungy jumping,

  • motor vehicle and motor bike racing and activities that involve marine racing unless the Fundraiser provides evidence of public liability insurance to cover themselves and their participants;

  • gambling;

  • games of chance that do not comply with State legislation;

  • activities of a sexual nature; or

  • activities that promote harm to self or the environment.



Project Rescue Children is unable to provide public liability insurance cover to Community Fundraisers. Project Rescue Children accepts no liability for personal injury, property damage or death arising in any manner from a fundraiser’s activity. Community Fundraisers must make sure that they take out an insurance policy which covers any risk associated with their fundraising activity or event.

Using the Project Rescue Children name and logo

Please remember that the event will not be Project Rescue Children’s event, but an event to raise funds for donation to Project Rescue Children.

All material with which the Project Rescue Children name and logo is to be associated must first be approved by Project Rescue Children.

If the Community Fundraiser wishes to utilise the Project Rescue Children name and/or logo on any materials or products, the Community Fundraiser must obtain prior permission from Project Rescue Children.

References to Project Rescue Children

If the Community Fundraiser wishes to refer to or promote Project Rescue Children, it must refer to Project Rescue Children as “Project Rescue Children”.

Printed Materials

Any material, pamphlets, brochures or products must be submitted to Project Rescue Children for approval before a request to use the logo will be granted. All printed material including media releases must be forwarded to Project Rescue Children for approval prior to being printed or circulated.

Use of the logo

Permission to use the Project Rescue Children logo must be requested and will attract conditions to be negotiated between Project Rescue Children and the Community Fundraiser, especially if the use of the logo is for marketing activities of the organisation. A minimum amount of donation may have to be guaranteed for activities of this nature. 

Participation of children in a fundraising activity

Some States have special regulations that apply when children participate in an appeal. Different rules apply for children of different pages. If the Community Fundraiser plans to involve children in their fundraising activity/ event, they will be required to comply with further child-safe guidelines from  Project Rescue Children before proceeding with their activity/event, including ensuring the safety of children by adequately supervising them and ensuring that there are always two adults present (unless the child’s parent/guardian is present).

Finance, records and receipting

The financial aspects of fundraising, raffles, record keeping and management of the fundraiser/event are entirely the responsibility of the Community Fundraiser and the Community Fundraiser must comply with the relevant State or Territory laws and regulations.

The following is a summary of financial reporting typical of that required from Community Fundraisers which is needed to protect the public interest:

  • set-up and maintain proper financial records and accounts which can be audited if necessary;

  • provide Project Rescue Children at the outset with an accurate estimate of expenses and the likely proceeds of the fundraiser/event;

  • where necessary/appropriate, set up a separate bank account that mentions Project Rescue Children’s name. All funds are to be banked into this separate bank account. This account must be closed after the event;

  • money raised and details of actual income and expenditure must be returned to Project Rescue Children within four (4) weeks of the fundraising activity. Once Project Rescue Children confirms receipt of the funds. A certificate of acknowledgement of funds raised (usually for substantial funds received, or for a large event) can be issued upon request; and

  • Project Rescue Children cannot pay expenses incurred, but the Fundraiser can deduct necessary expenses from the proceeds of the event, provided they are properly documented. (Total expenses must be less than 40% of total proceeds).



Project Rescue Children can provide official receipts for approved events. Tax-deductible receipts can only be issued to people donating money of $2 or more. The Community Fundraiser must keep a register of all attendees/ supporters eligible for a tax-deductible receipt. Schools, organisations or fundraisers who have collated individuals’ donations cannot receive a tax receipt for the collective donation amount. It is the responsibility of the Community Fundraiser to understand:

  • circumstances when a receipt can be issued, and to whom, NB: The following are not tax-deductible: Ticket purchases (e.g. raffle), entry to an event, donations of goods or services, auction purchases, or purchase of a device. Also, no personal tax deductions can be claimed for monies received and/or donated on behalf of-, or by others;

  • the legal implications of issuing receipts and the necessity of returning official receipts books (used and unused) to Project Rescue Children; and

  • reconciliation and collection of funds, which needs to be counted/verified and witnessed by a minimum of two people and accurately recorded by the Fundraiser, as outlined by charitable fundraising laws and regulations in the relevant state.

Feedback and Complaints

Feedback or complaints can be provided to 

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